I’d like to take a moment to send you a thank you for my recent road service. I did not get the name of the AAA tow truck driver who assisted me, but I could not have been more pleased with his service. He was courteous, prompt and helpful, and his attitude made all the difference. Thank you very much for the outstanding service.

Kim, Middlesex, NY

Thank you for your wonderful service—your office called me and said due to unforeseen circumstances, they would be about a half-hour late. I appreciated the call. Then Jamie showed up and towed me back to Batavia. He was professional and friendly and a wonderful example of what AAA stands for. I give his service an A-plus, and his personality and knowledge were incomparable. I am very secure knowing AAA has my back when I am in trouble. Thanks for all you do.

Rev. Charles, Batavia, NY

I recently spoke with Bob to place a road service call. I would like to tell you how pleasant, congenial and informative he was. I was pleased with the quickness of the response to my call, and with how pleasant and professional the tow truck driver was. Thank you AAA! I hope that all your staff continues to provide the great service that was extended to me this past weekend. Have a great day!

Inez, Munnsville, NY

I want to thank AAA for your service today in assisting my daughter, who was on her way to school and experienced a breakdown. She was stuck at college and I’m at work. She called me in a panic because the car wouldn’t start. I told her to get out her AAA card and call the number on the back. She’s never had to use the card before as she just recently got her license and is driving herself to school. Twenty minutes later she called back, very happy, and on her way home. Thanks so much for your quick, efficient and caring service. We appreciate it.

Joni, Clay, NY


Do you have a AAA travel, roadside assistance or customer service story to share with us? Please send your feedback to us at bluckman@nyaaa.com or mail your story to Going Places, 100 International Drive, Buffalo, NY 14221.

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